Terms & Conditions

Last updated: 3 November 2026

These Terms & Conditions ("Terms") govern your use of the Halo Maintain website and application (the "Service"), operated by Halo Maintain ("we", "us", "the Seller"). By creating an account or continuing to use the Service, you agree to these Terms. If you use the Service on behalf of a business or organisation, you confirm that you have the authority to bind that organisation to these Terms.

1. The Service

Halo Maintain is a maintenance management platform for marine vessels, vehicles and other assets. It provides workspaces for recording assets, jobs, meter readings, maintenance schedules, workshop operations, notes, photos and related records, together with reporting and export tools. Features available to you depend on the plan you select.

2. Accounts

  • You must provide accurate information when registering and keep it up to date.
  • You are responsible for keeping your sign-in credentials confidential and for all activity that occurs under your account.
  • You must be of legal age to enter a binding contract, or have authority to bind the organisation you represent.

3. Licence and acceptable use

We grant you a limited, non-exclusive, non-transferable right to use the Service within the limits of your selected plan. You must not misuse the Service, including by:

  • using it for any unlawful purpose, fraud or spam;
  • infringing the intellectual property rights of others;
  • introducing malware, probing or testing vulnerabilities, or scraping the Service;
  • reverse engineering, reselling, redistributing or circumventing technical limits of the Service.

4. Your content

You retain ownership of the records, photos and other content you enter into the Service. You grant us a limited licence to host and process that content solely to provide the Service to you. You are responsible for ensuring you have the right to upload the content you submit.

5. Payments, billing and refunds

Paid plans are billed monthly or yearly in advance, as selected at checkout. Payment, billing, tax, cancellation and refund mechanics are handled by our payment provider and are subject to Paddle's Buyer Terms. You may cancel your subscription at any time; access continues until the end of the paid period and no further payments are taken. See our Refund Policy for details.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

6. Intellectual property

We retain all ownership of the Service and its intellectual property, including the software, documentation and branding. Nothing in these Terms transfers any of those rights to you.

7. Service level

We work to keep the Service reliable, but we do not guarantee that it will be uninterrupted or error-free. The Service is provided "as is" and we disclaim all implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law.

8. Suspension and termination

We may suspend or terminate your access to the Service in the event of a material breach of these Terms, non-payment, a security or fraud risk, or repeated or serious violations of our policies. When your access ends, you may request an export of your workspace data within 30 days by contacting support@halomaintain.com, after which it may be deleted.

9. Liability

To the fullest extent permitted by law, we are not liable for indirect, consequential or special damages, including loss of profits, data or goodwill. Our aggregate liability to you is capped at the fees you paid for the Service in the 12 months before the claim. Nothing in these Terms excludes liability for fraud, death or personal injury where the law does not allow it.

10. Indemnity

You agree to indemnify us against claims arising from your content, your unlawful use of the Service, or your breach of these Terms.

11. General

  • These Terms are governed by the laws of the Turks and Caicos Islands, and disputes are subject to the courts of the Turks and Caicos Islands.
  • You may not assign these Terms without our consent. We may assign them in connection with a merger or acquisition.
  • We are not responsible for delays or failures caused by events beyond our reasonable control.
  • We may update these Terms from time to time; continued use of the Service after changes take effect constitutes acceptance.

Questions about these Terms: support@halomaintain.com.